Return & Refund Policy
Return & Refund Policy
At orivexshop, customer satisfaction is our highest priority. We are committed to providing high-quality products and a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.
Return Eligibility
To qualify for a return, the following requirements must be met:
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The item must be unused, unworn, and in its original condition.
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All original tags, labels, accessories, and packaging must be included.
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Proof of purchase, such as an order confirmation or receipt, must be provided.
Returns that do not meet these requirements may not be eligible for a refund.
How to Request a Return
To begin the return process, please contact our customer support team at:
Please include your order number and the reason for your return request.
Important: Returns sent without prior approval and return authorization will not be accepted.
Once your return request has been approved, we will provide detailed instructions on how to return your package.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the problem
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Clear photos showing the damage or error
Upon verification, we will arrange a replacement, store credit, or full refund as appropriate.
Non-Returnable Items
For health, safety, and operational reasons, the following items cannot be returned:
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Opened or used personal care products
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Opened LED or electronic products
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Customized, personalized, or made-to-order items
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Clearance, final sale, or discounted items marked as non-refundable
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Perishable goods
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Hazardous materials, flammable products, or aerosol-based items
Exchanges
If you would like a different product, size, or variation, we recommend returning the original item and placing a new order after your return has been approved and processed.
European Union Customers – Right of Withdrawal
Customers residing within the European Union have the right to cancel or return their purchase within 14 days of receiving their order without providing a reason.
To qualify for this right:
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The item must be unused and in its original packaging.
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Proof of purchase must be provided.
Once the returned item has been received and inspected, a full refund will be issued in accordance with applicable consumer protection laws.
Refund Process
After your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment service may require additional processing time before the refund appears in your account.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us at:
Email: orivexshop@gmail.com
Our support team will be happy to assist you.